How an AI agent works
- A customer request arrives
- The AI agent classifies it and drafts a reply
- A person reviews the draft Human review
- The support system is updated
- The customer is notified
- An invoice arrives by email
- The AI agent reads it and matches it to the purchase order
- A person reviews any mismatch or exception Human review
- The accounting system is updated
- Payment is scheduled and the supplier is notified
- An employee asks a policy or leave question
- The AI agent finds the answer in HR policies and drafts a reply
- An HR team member reviews anything sensitive Human review
- The HR system is updated
- The employee receives the answer
Example workflow. Every solution includes human review points.